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Key features
Service-tuned AI engine
Multi-layered safeguards
100+ supported languages
Business-specific knowledge
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Be there around the clock
Become more available and deliver consistently great support experiences – even when your team’s offline or at full capacity.
Give time back to your team
Take the pressure off by automatically handling repetitive, high-volume tasks – so your team can focus on work that truly needs a human touch.
Move from reactive to proactive
Step in early with smart, automated support – reducing escalations and giving your team time to improve service, not just maintain it.
Integrations
Easy to integrate with your core systems
Connect the AI agents to the tools you already rely on for smarter automation
Trigger actions & workflows
Sync data between systems
EbbotGPT
Powered by our proprietary AI engine
At the core of the AI agents is our proprietary AI engine EbbotGPT– combining LLMs, retrieval-augmented generation, and tool calling to keep conversations relevant, fast, and on-brand.
Multi-layered safeguards
Model-agnostic
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
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“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
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"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
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"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
Frequently asked
questions
How does Ebbot’s AI agent differ from a traditional chatbot?
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Traditional chatbots just follow a script. Ebbot’s AI agent is truly autonomous in the sense that it understands what people mean (even when they don’t phrase it perfectly). It responds naturally, while keeping within context, and can trigger actions in your systems, making it feel less like a form and more like real help.
How do you prevent hallucinations or incorrect responses?
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We apply multiple safeguards to ensure conversations stay within context, including fallback logic when context is lost and strict persona controls, to keep responses relevant and reliable.
What systems can the AI agent connect to?
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The AI agent works out of the box with most ticketing and CRM systems—and can integrate with any tool that offers open APIs.
Which channels does the AI agent support?
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You can deploy it across major chat based platforms like WhatsApp, Teams, Slack, and Messenger; making it easy to support users wherever they already are.