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Get in touch
Want to explore the API?
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Book an intro with one of our experts and we’ll walk you through your use case and help you get started.
Service-tuned LLMs
Retrieval-Augmented Generation
Enterprise-grade security & compliance
Intuitive admin UI
EbbotGPT API
The freedom to build your way
EbbotGPT API gives you a clean, developer-friendly way to embed generative AI into your system and tools.
It comes with built-in support for service tasks, enterprise-grade security, and a model-agnostic LLM architecture.
One API – multiple use cases
Generate replies
Automate email and chat response drafts.
Summarize tickets
Summarize long conversations into actionable highlights.
Gain new insights
Extract patterns and insights from raw interactions.
Classify & route
Auto-label and assign tickets based on content or sentiment.
Key features
What makes EbbotGPT different?
Service-tuned LLMs
Save time with pre-built logic for summarization, classification, and response generation. Our LLMs are trained on real-world support tasks, so you don't have to start from zero.
Retrieval-Augmented Generation
Our Retrieval-Augmented Generation (RAG) system connects directly to your internal knowledge sources – from structured databases to unstructured documents – to ground each response in real-time context without additional training
Enterprise-grade security & compliance
We offer flexible hosting options in the EU or North America to help you meet strict compliance requirements like GDPR. The platform includes encryption in transit and at rest, token-based auth, audit logging, and is built in line with ISO 27001 standards.
Intuitive admin UI
Manage your AI setup without friction. Our user interface makes it easy to configure sources, monitor performance, and fine-tune behavior – no need to rely on developers for everyday adjustments.
Model-agnostic
Run the LLM that best fits your needs – for example models from Google or OpenAI – or select one of our service fine-tuned LLMs.. Switch, combine, or route between providers without refactoring your API integration.
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
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“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
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"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
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"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
Behind the API
Explore the AI engine that powers it all
The API gives you direct access to EbbotGPT – our purpose-built AI engine for service automation. Designed to handle real-time tasks, trigger workflows, and stay grounded in your data, it powers everything from dynamic routing to language understanding.
Multi-layered safeguards
Model-agnostic
Frequently asked
questions
Can I run any LLM using the API?
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Yes, EbbotGPT is a model-agnostic AI engine. You can run our own service-tuned LLMs or run general models like Claude or Gemini – whichever best fits your use case.
Do I need a developer for the API?
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Yes, you do. The API is made for in-house devs or partners to build custom solutions with. Don’t have one available in-house? We’ll happily recommend a trusted integration partner.
Is the API secure and compliant with enterprise standards?
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Yes, security and compliance are built in. Ebbot is ISO 27001 certified, fully GDPR-compliant, and supports both EU and North America hosting options to meet your regulatory needs.
How does pricing work?
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Accessing the API requires a token based license fee, and usage is billed based on consumption. For a more tailored estimate, just reach out to our team—we’ll help you map it out.